Analyze, Optimize and ACCELERATE  on iDepartments Enterprise Services (IES)


iDepartments Enterprise Services (IES)

iDepartments has merged with The Warren Osborne Group, an enterprise business efficiency consulting company, bringing together the brightest, best, creative minds, business technologies and business efficiency strategies all under one roof.

iDepartments Enterprise Services (IES) helps clients achieve higher efficiencies while at the same time reducing their operating costs. Our model comes with complete behavioral changes at all levels of our client’s organization. The results of the behavior change are enhanced bottom-line profits with complete alignment between all levels of our client’s organization. Every business can benefit from iDepartments strategic approaches to running efficiently. All business is about revenue, costs, P & L and cash… This is what we do. Nobody does it the way we do. We combine both the “hard” and the “soft.” Nobody can do it on the scale that we do. We operate on both the local and global scale. Nobody can do it at the speed that we do. Tangible results are visible starting 8-12 weeks from the beginning of the engagement with the break-even point at the 50%-75% mark. Our model is highly effective in any type of business…broken or great…and in any industry…office environment to a mine 1 mile underneath the ground…to anywhere in between.

IES Case Studies
IES Clients
The IES Process


Margin improvement, productivity improvement, correct staffing level efficiencies...


Business Capabilities

Best quality low cost processes, effective use of technology...

Effective Maintenance

We include the Layer Slider, Revolution Slider, Fusion Slider and Elastic Slider.


Critical success factors, delivery system aligned to meet the business strategies

End-to-End Focus

Dozens of well designed shortcodes loaded with options gives you freedom.

Culture and Behaviors

Continuous Improvement mindset, Accountable, Proactive

Continuous Improvement

We included a backend color picker for unlimited color options. Anything can be changed, including gradients!

IES Capability Quadrant Breakdown

Cost of Goods Sold – COGS

Performance and Productivity Management

  • Maximizes the functioning of any organization by improving the effectiveness and efficiency of personnel and processes.
  • Components of this program include:
    • A structured analysis of how the work is executed leading to the implementation of tailored tools and systems to focus management and supervision on the removal of non value added time.
    • Development and installation of skills programs and management training to ensure that resources are optimally deployed and have the knowledge to perform the work, and encounter minimal delays and barriers.

Maintenance Management

  • Maintenance management increases equipment reliability and raises the effectiveness of maintenance personnel through effective planning and scheduling.
  • Components of the program include:
    • A disciplined approach to preventive maintenance and equipment monitoring to minimize unplanned downtime.
    • Improved reporting and management controls.  Active management and scheduling of crews for on time completion of planned maintenance and fast response to emergency repair.
    • Root cause analysis of equipment failure and downtime.   Management of spare part inventories and tool cribs to control costs and minimize ‘mean time to repair.’

Quality Assurance and Control

  • Quality assurance drives out costs including warranty claims, returns, service defects, scrap and rework with the ultimate objective of achieving zero defects in output.
  • Components of this service are:
    • Establishment of standards for products and services, and rigorous root cause analysis of any defects:
    • Training in quality concepts, roles and responsibilities: A structured approach to identify the Cost of Quality:
    • Installation of tools to give managers and employees visibility on actual and potential threats to quality. Communication programs to drive quality awareness throughout the organization.

Throughput and Capacity Management* (Includes Operational Equipment Effectiveness)

  • Throughput and Capacity Management ensures that the available output of a facility is maximized.
  • Key components of this service include effective forecasting, planning and scheduling to balance changeover frequency against sales and finished inventory requirements, as well as optimizing planned uptime. Driving active intervention and root cause analysis to address running below rated capacity, unscheduled downtime, scrap and rework. The implementation of
  • Management Systems to support the attainment of sustainable benefits.
  • Throughput and Capacity Management includes the concepts of OEE (Overall Equipment Effectiveness) but goes further. The service addresses organizational alignment, as well as the skills and cross functional coordination required to maximize output and meet sales demand.

Engineering Project Management (Design)

  • Engineering Project Management is a comprehensive program to ensure that best practice methodology not only exists but is actively applied and results in project execution excellence.
  • The process includes:
    • Goal definition, project plan development, task specification and assignment, resource allocation and budgeting.
    • The program brings the management control systems and behavioral coaching to enable teams to stay on the “critical path”, that is, to ensure the project is managed according to time frame, budget and quality requirements.

Energy Efficiency Management

  • Energy Efficiency is a comprehensive program with components that include:
    • The reduction of overall energy usage and cost per unit produced through the implementation of energy best practices, management tools and controls.
    • Improving knowledge, awareness and effectiveness at all levels of the organization in order to achieve sustainable benefits.
    • Additionally identifying and implementing timely and cost-effective methods for procurement of energy resources.

Supply Chain Management

  • The Supply Chain Management program delivers effective control over the planning and implementation of all processes from the point of origin to the point of consumption in order to meet customer requirements and minimize costs.
  • The program installs the skills and management tools to drive key logistical activities including:
    • Forecasting and requirements planning, customer service management, order processing, inventory management, materials handling, transportation and warehousing.
    • The Procurement program includes price, service and quality improvement through a systematic approach to supplier selection, commodity contracts, negotiation, lease/buy and outsourcing.


Selling, General & Administrative

Support Area Optimization (G&A)

  • The Support area optimization program drives efficiencies in back office functions including HR, legal, marketing, knowledge management, and customer service.
  • Key components include:
    • Analysis of support processes and their contribution to the corporate business mission
    • Development and implementation of best practices
    • Installation of management tools and systems to improve cost effectiveness, quality and service; identification and correction of performance gaps through behavioral and skills training
    • programs; elimination of any silos between departments and a refocus on overall organizational productivity.

Financial Process Optimization and Control

  • Financial Process Optimization and Control includes the critical analysis and redesign of existing financial processes to achieve sustainable improvements in finance, treasury and other areas.
  • FPO drives business value by improving reporting, accounting and budgeting, minimizing time for the closing cycle, optimizing the use of existing technologies, and ensuring that high quality financial support allows managers to make timely and well informed decisions as they execute against the business plan.

Call Center Management

  • Call Center Management improves contact effectiveness with tailored approaches for telemarketing, debt collection, customer service, insurance claims, and other functions.
  • Key components include:
    • Call scripting and quality monitoring, effective routing, analysis of phone calls against alternative contact methods, root cause analysis of unplanned call volume or multiple contacts per transaction.
    • Management and agent training, the use of call handling statistics to schedule resources, raise call productivity, minimize response time and increase customer satisfaction.

Facilities and Real Estate

  • Facilities and Real Estate is a comprehensive program covering requirements planning, layout and utilization, project execution and the maintenance of plant and buildings.
  • The program includes:
    • Services cost analysis, contractor selection and management, energy efficiency, the design and installation of management control systems to drive improved service quality and resource effectiveness.
    • Management and skills training to enhance supervision and accountability for the employee team and improved oversight of contract work.

Revenue Growth

Customer Base: Protection, Maintenance and Growth

  • The Customer Base program systematically reviews strategies and implements methodologies to protect, maintain and grow the customer base.
  • In addition to an overall assessment of the market, customer segmentation and profitability, the program includes:
    • Customer relationship management in terms of developing preferred customer groups targeting loyal and profitable customers.
    • Identification of cross selling and up selling opportunities, systematic analysis and reinforcement of the value proposition.
    • Growth through disciplined prospecting and referrals.
    • Customer retention through the identification and prevention of barriers to satisfaction in any aspect of the customer relationship.

Pricing Optimization and Value Creation

  • Pricing Optimization and Value Creation is a structured approach to analyze the current market and customer segmentation as well as the perceived value of the product or service.
  • This analysis allows the development and implementation of a pricing optimization model which takes into account the relevant value and volume drivers.
  • This leads to a realignment of pricing policies and perceived values in order to enhance revenue while improving or maintaining margin.

Market Penetration Improvement

  • Market Penetration Improvement is a service which looks to examine the current market position as well as short and long term market trends and operating dynamics.
  • Support the design and implementation of specific customer relationship and pricing strategies targeted at improving the penetration in existing and new markets.

Dealer and Agent Management

  • Dealer and Agent Management is a service which enables an organization to manage their Dealer and Agent networks to meet their revenue enhancement objectives.
  • This service focuses on analyzing the dealers and agents current performance in terms of product, service and customer relationship management.
  • Developing and implementing systems and tools that will drive revenue growth and consistency.

Utilization of Assets and Merchandising Channels

  • The Assets and Merchandising Channels program drives efficiencies in the facilities and resources required to present products and services to market.
  • Components include:
    • The analysis of Assets (real estate utilization) and Merchandising channels (retail and wholesale outlets), layout and equipment at point of sale.
    • The review of displays, promotions, telesales and internet; installation of operating systems to track effectiveness and profitability at current and forecast volumes; implementation of systems to drive effective planning and management, and trigger required changes in assets or channels.

Product and Service Enhancement

  • Product and Service Enhancement is a method of measuring the potential benefits and risks associated with the inevitable investment required to enhance a product or service in order to increase an organization’s revenue.
  • It is a structured approach that defines the process steps necessary to develop a service or product from conception to launch and analyze the viability of undertaking each step in order to optimize the outcome.

Asset Utilization – CAPEX

Capacity Utilization – Equipment and Fleet

  • The Capacity Utilization program for Equipment and Fleet improves the return on capital expenditure by giving management the tools and systems to effectively control these assets.
  • Key components include:
    • Techniques to determine required machine capacity and the appropriate quantity of vehicles, controls to track utilization and improve Overall Equipment Effectiveness (OEE), and systems for effective machine scheduling and fleet dispatch.
    • The result is either an increase in output from the same assets or the freeing up of assets that can be sold or redeployed.

Capacity Utilization – Real Estate

  • The Capacity Utilization program for Real Estate brings the tools required to match real estate holdings to the operational and financial needs of the business.
  • Components include:
    • The assessment of space required against projected business volumes.
    • The examination of floor space per function.
    • The review lease commitments, cost and sites, contract management and the identification of opportunities for sublets.


  • The Inventories program covers raw material, WIP and finished goods and frees working capital and systematically controls all factors leading to suboptimal inventory utilization.
  • The program includes:
    • Effective management of forecasting and material requirements planning (MRP/ERP), improved layout and storage, and root cause analysis of shortages
    • The program can be integrated with many business approaches including Kanban, Lean and Just-In-Time (JIT).

Payables Management

  • The Payables Management program preserves cash flow, reduces cost per transaction, and integrates with best practice vendor management techniques.
  • Components include:
    • Selection of appropriate electronic and traditional payment methods, improvement of processes required for an effective match of order/delivery/payment.
    • Measurement of vendor accuracy and billing performance.