In this expert discussion of the future of the retail customer experience landscape, you’ll meet a robot that answers the dreaded question, “Does this dress make me look fat?” and you’ll discover an idea for an Abe Vigoda clone that finds you the right wing nut in the hardware store.  Both are part of the real or imagined future of the retail customer experience that you’ll learn about in this expert one-on-one with customer experience consultants Micah Solomon (that’s me, your author) and James Tenser. Tenser is a retail industry analyst, Principal of VSN Strategies and author of the TensersTirades.com blog.
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Source: Forbes – Entrepreneurs