answer dash customer questions

Think about the last time you visited the FAQ section on a website.

Why must the map on how to navigate the site be sequestered away from the site itself?

Users are often forced to leave whichever page they are looking at in order to track down information somewhere else on your website. And this puts all the burden on your customers, rather than on your website where it should be. Not only must customers leave the page they are looking at to find the information they want. They are often met with pages of gray print that take time to sift through.

AnswerDash has provided an answer to this predicament. The company has eliminated the use of ‘help islands’; or separate, standalone pages that are often slapped onto sites with little to no integration into the flow of the information . Rather than being redirected to a separate page, users are able to access a tab on the page itself and search from there.

This is the exact opposite of the standard help island formula. As AnswerDash


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Source: Small Business Trends